We regularly have customers on waiting lists for our units, since there isnt a native waitlist function, we have the customer's email address. When a unit becomes available for them, we want to allow them to book the unit without making that unit publicly available (in the chance someone else books it). Our past system would use a link that we could send to the customer via email and who ever had access to that link could book even a blocked unit. This allows for a quick and easy email to a customer on a waitlist to book a unit without us making it visible to the public.

Some of our customers are businesses who use accounts emails with invoice processing software, but they require a pdf to be sent in order to do this. Therefore for certain users they need a pdf of their invoice include with the email.

This feature is now live. For more information, see our [helpdoc](https://help.storeganise.com/article/236-process-refunds-for-credit-notes-via-stripe#:~:text=Dispute%20management%20for%20Stripe%20payments). --- **Problem** When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback. The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. **Solution** When a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute and mark the invoice as Failed.

**Deposit** If a user is transferred and the deposit of the new unit is higher, charge them. If the deposit of the new unit is lower, convert the balance into a prepayment. **Rent** If rental rate changes a result of a transfer, the pro-rated difference should be accounted for in the transfer of the unit. Any paid rent from the preivous unit should also be taken into account. **Charges** If there are discounts associated with the rental amount previously, adjust the discounts accordingly to the new rate. **Unit access** During the transfer process, there would be a period of x days (1~2 days) that the customer should continue to have access to both units in order to complete the physical move from unit A to unit B.

Create 2 new customer emails related to a move-out job: - Move out job created - Move out job completed

In case a facility needs to communicate something to its users (e.g. "Unit access will be restricted tomorrow due to renovations.") it would be good to have the ability to send this one-time email to active renters.

Now that abandoned bookings are recognized, allow operators to send an optional message to the user that started one.

For companies where Invoice generation mode = Date of Month, recurring charges are not currently added in the initial pro-rated first month period (unless the move-in date matches with the Invoice period start date). This feature would add a setting in each recurring product type to determine whether the charge should be included in the first month pro-rated period as a pro-rated charge or excluded (and only charged from the first full month onwards). This needs to operate within the context of unit type charges too.

When changing the status of an invoice, there are scenarios where the invoice or receipt should not be sent to customers (e.g. minor edits made to invoices). In these scenarios, the wouldn't be a need to send the customer the receipt or resent the invoice by email.

Now: Insurance options are setup as separate products appearing as multiple options in the order page. Proposal: Make insurance a product type with a drop down of options to choose from with price & coverage amount. This will help with the booking experience and simplify reporting of insurance data.