We’ve added automated move-out emails. Now, customers receive clear updates when:

✅ Move-out is scheduled – Confirmation when a move-out date is set
✅ Move-out is completed – Notification once the process is finalized

This update eliminates manual follow-ups, keeping customers informed of their move-outs automatically.

18

Move-out email notifications

Create 2 new customer emails related to a move-out job: - Move out job created - Move out job completed

jack 1 year ago Improvements

Operators using fixed-date billing can now choose whether to include the first full month’s rent in the initial move-in invoice.

How it works:
🔹 Before the cut-off date – Invoice covers only pro-rated rent for the current month
🔹 On or after the cut-off date – Invoice includes pro-rated rent + full next month’s rent

This update gives you more control over how rent is collected.

24

Date of month billing: Add setting to configure when to charge first full month rent

In fixed date billing mode, tenants that move in during a month pay rent for the remainder of the current month (month 0) plus for the next month (month 1), e.g., a tenant that moves in on Dec 22 pays for Dec 22 - 31 + Jan 1 - 31. Operators welcome charging the month 1 when tenants book at the end of a month. But when tenants book at the beginning of a month, they often find that only month 0 should be charged. Introduce a cut-off date that allows operators to set the day of the month after which month 1's rent is included in the first invoice, e.g., if the cut-off-date is set to 15 and the tenant books on the 13th, they will only pay month 0, but if a tenant books on the 17th, they would pay month 1, too.

sebastiankerekes 2 years ago Features

Customers can now select and book specific storage units directly from the Customer portal.

This update gives customers more control by letting them choose a unit based on location, size, or features instead of being randomly assigned one. Operators can also optimise pricing by adjusting rates for high-demand units.

Enable unit-level bookings in the management portal to enhance your customer's booking experience.

31

Allow customers to select a specific unit

When a customer is booking a unit, they can select a unit type. They should be able to select a specific available unit from the sitemap as part of the order flow.

charles_davison 2 years ago Customer Portal

When navigating around the sitemap, you can now return to center at the click of a button. Simply click the compass in the bottom right hand corner (above the zoom buttons) to instantly return your sitemap to center.

2

Sitemap centering button

Add a button to the sitemap that, when clicked, returns the sitemap to the center position on the screen. This allows for better use and functionality of the sitemap when editing.

joe 5 months ago Improvements

This Add-on streamlines tenant collections and boosts productivity with features like:

• Payment links embedded in invoices for faster collections
• Autopay setup via bank direct debit/eGIRO in 1 minute
• Multiple payment methods: PayNow/FPS, direct debit, and cards
• Automated tracking to eliminate admin and reconciliation work
• Lower costs: Bank payments are 85% cheaper than card payments

To install this Add-on send us a message first at support@storeganise.com.

1

Finverse Integration

Finverse is a modern API that offers open banking data and a fast and easy way for businesses to send and receive payments directly between bank accounts

joe 1 year ago Integrations

The automated rent increase add-on helps operators set up regular rent increases, including timing, percentage, and advance notice.

This Add-on ensures consistent revenue growth by automating rent changes and providing tenants with clear advance notifications.

Configure settings like the interval between rent increases, percentage increase, and notice period for tenants. Once configured, the system will manage rent increases automatically, saving time and maintaining consistency.

View all upcoming rent increases in your Site job list & filter by "Rent change" type

10

Automate rental increases per site

In the site settings, allow operators to preset the rental increases based on tenants duration eg: at 4 months issue a 6% rental notice which starts in 30 days, rather than having to schedule it one by one

louisestokes 1 year ago Integrations

Annotations can be used to highlight key details for unit types, such as promotions or limited-time offers, in your Customer Portal.

They can also be used with dynamic pricing to indicate promotional prices or special deals.

Add annotations easily through the management portal to make your units stand out.

You can now integrate Add-ons directly into website builder content blocks. This feature allows you to embed tools like Typeform or Calcumate directly onto your website.

Simply select an Add-on block in the website builder and install the desired Add-on.

1

Calcumate add-on integration

The Calcumate self-storage calculator is a powerful tool that helps your customers calculate the storage space they need, based on the type and size of items they plan to store. An addon will allow operators to seemlessly integration Calcumate into their booking flow.

joe 5 months ago Website builder

The following invoice webhooks have now been added for more customization options.

• invoice.state.updated: Fires when an invoice state [Draft, sent, paid etc] is updated with data: {invoiceId, siteId etc]
• invoice.payments.updated: Fires when invoice payments are updated with data {invoiceId, siteId} (this is also invoked with deleted payments)
• invoice.deleted with data: : Fires when invoice is deleted with data: {invoiceId, siteId}

12

Add new invoice webhooks

Storeganise currently has an `invoice.created` webhook event. In order to better integrate with other accounting systems and Zapier, additional webhooks are required: * `invoice.updated` * `invoice.sent` * `invoice.paid` * `invoice.deleted` Nice to haves: * `invoice.failed` * `invoice.pending` **Edit**: we ended up adding the following events: - `invoice.state.updated` with data: {invoiceId, siteId, from: prevState} - `invoice.payments.updated` with data {invoiceId, siteId} (this is also invoked with deleted payments) - `invoice.deleted` with data: {invoiceId, siteId}

miles_davison 1 year ago Features

The Stripe Identity Add-on ensures customer identities are legitimate during the booking process by adding a step where a customer needs to verify their identity prior to completing a booking. This enhances security and reduces potentially fraudulent sign-ups.

The verification process is fully integrated into the Customer Portal for a seamless booking experience. Verified customers will not need to repeat the verification process unless it is reset.

15

Allow ID Verification step (integration) into customer booking

Verifying the ID of customers is becoming an ever important step so to have this step embedded into the customer booking flow, similarly to the Stripe payment gateway, would be great. The main issue is manually having to verify IDs mean it's hard to use the full automation functionality of Storeganise.

jackdeal2697 1 year ago Customer Portal

Easily integrate SpiderDoor's advanced access control system with your Storeganise software.

Manage tenant access, automate entry codes, and streamline security protocols effortlessly, enhancing the overall tenant experience and operational security.

To install this Add-on send us a message first at support@storeganise.com.

2

SpiderDoor integration

This integration has now been deployed. See [here](https://help.storeganise.com/article/341-set-up-your-spiderdoor-access-control-integration) for more information. **Note: This integration is still in Beta** ---- Empower your facility with advanced access control capabilities through the Spider Door Integration. Ensure secure entry management.

joe 1 year ago Integrations

The Zapier integration for Storeganise connects your management system to thousands of other apps, expanding your automation capabilities. This integration enables operators to automate workflows and trigger actions in other services based on events within Storeganise.

This integration streamlines operations across platforms from creating and updating users and invoices to unlocking endless customization possibilities.

See Storeganise on Zapier.

4

Zapier Integration

This integration has now been deployed. See [here](https://help.storeganise.com/article/334-integrate-zapier-with-storeganise) for more information. **Note: This integration is still in Beta** ---- Automation meets efficiency with the Zapier Integration. Empower your operations by connecting various apps and streamlining workflows. Subscribe for deployment updates!

joe 1 year ago Integrations

A powerful feature designed to automate the flow of data between your Storeganise account and Xero. This Add-on eliminates manual data entry, ensuring accuracy while saving operators significant time.

Automated tasks such as invoicing and syncing of payments and contact data are now more efficient, enhancing operational productivity.

To install this Add-on send us a message first at support@storeganise.com.

6

Xero integration

This integration has now been deployed and ready for us. See [here](https://help.storeganise.com/article/336-xero) for more information. Note: This integration is still in beta ---- Introducing the Xero Integration! Simplify your financial processes, ensuring accurate accounting and streamlined financial management. We're making your business finances easier. Stay tuned for updates!

joe 1 year ago Integrations

The Twilio SMS add-on for Storeganise offers a seamless way to keep your customers informed and engaged. This integration allows operators to send automated SMS notifications directly from Storeganise, improving communication and ensuring timely updates for your clients.

The Twilio SMS add-on enhances customer interaction by delivering messages right to their phones.

This add-on simplifies communication, making it more efficient and reliable, ultimately helping you maintain strong customer relationships.

Note: This add-on is currently available only for self-storage move-in events.

To install this Add-on send us a message first at support@storeganise.com.

8

SMS Integration

This integration is now live and ready to use. See [here](https://help.storeganise.com/article/342-twilio-sms) for more information. --- Elevate communication and engagement with the SMS Integration. Enhance customer interactions through text messaging. Subscribe to learn more.

joe 1 year ago Integrations