Overview:
Storeganise now offers a convenient way to process refunds to your customers via Stripe directly within the platform. This feature simplifies the refund process, eliminating the need to access your Stripe dashboard separately.

How It Works:

• Credit Note Handling: Refunds are processed in Storeganise as credit notes, represented as invoices with negative amounts.
• Refund Button: When viewing a credit note invoice in Draft state, you'll find a 'Refund customer' button. Clicking this button will automatically refund the customer the specified amount, all without leaving Storeganise.
• Seamless Processing: The associated Stripe payment ID indicates that the refund was processed successfully through your Stripe account, ensuring transparency and accountability.
• Partial Refunds: You have the flexibility to split up refunds. For example, you can refund a portion of the credit note in cash by adding a manual payment with a negative amount. Storeganise will adjust the balance remaining accordingly.

To find out more about this feature, check out our [help doc].(https://help.storeganise.com/article/236-process-refunds-for-credit-notes-via-stripe)