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This feature is now live. For more information, see our helpdoc.
Problem
When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback.
The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur.
Solution
When a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute and mark the invoice as Failed.
changed description "Problem When a SEPA charge is successful,
SgStoreganise marks it as such. If the tenant successfully disputes it afterward,SgStoreganise doesn't detect the chargeback. The resulting incorrect payment information inSgisaStoreganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. Solution EnsureSgStoreganise checks invoices are successfully paid with SEPA for potential chargebacks and create a new invoice that reflects the chargeback and the outstanding payment. "problem related to this:
Hi! Wanted to ask you when this feature will be implemented?
Hi @hinnerkbraun, it's not in our current sprint plans, however, since it has a lot of votes, we will be looking at the feasibility of it for next quarter. Stay subscribed to this post to learn when it moves into planning. Thanks
Hi @joe. Thanks for the quick heads up. This is one the most annoying things at the moment...
Hi @hinnerkbraun. No problem. I'm sorry you're experiencing this frustration. I've put a high priority tag on this feature as well so we'll definitely explore it at our next planning meeting.
Stripe just announced that in the future it will distinguish between failed charges and actual disputes (which, to my understanding, are actively requested chargebacks). They will incur different fees (3.5 & 15 € compared to the general 7.5 € today).
changed description "Problem When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback. The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. Solution
EnsureStoreganisechecksinvoicesaresuccessfullypaidwithSEPAforpotentialchargebacksWhen a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute andcreateanewinvoicethatreflectsthechargebackandtheoutstandingpayment."🎉
changed description "This feautre is now live. For more information, see our helpdoc. Problem When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback. The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. Solution When a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute and mark the invoice as Failed. "
changed description "This
feautrefeature is now live. For more information, see our helpdoc. Problem When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback. The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. Solution When a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute and mark the invoice as Failed. "changed description "This feature is now live. For more information, see our helpdoc. Problem When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback. The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. Solution When a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute and mark the invoice as Failed. This feature is now live. For more information, see our helpdoc. Problem When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback. The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. Solution When a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute and mark the invoice as Failed."
changed description "This feature is now live. For more information, see our helpdoc. Problem When a SEPA charge is successful, Storeganise marks it as such. If the tenant successfully disputes it afterward, Storeganise doesn't detect the chargeback. The resulting incorrect payment information in Storeganise is a common complaint by German users that typically have 50 % SEPA users, where chargebacks occasionally occur. Solution When a dispute is logged, mark it against the invoice as a reversal charge to the invoice, indicating a dispute and mark the invoice as Failed. **"